To cancel an order, log in to your account, go to the “Orders” page, select the order you wish to cancel, and choose the “Cancel Order” option.

To check the status of your order, log in to your account and go to the "Orders" page. You’ll find a list of all your orders along with their current status, such as "Processing," "Shipped," or "Completed."

Yes, your order status will be updated automatically whenever there are changes in the process, such as during packaging, shipping, or when your order is received.

The "Processing" status means your order is currently being prepared or packaged for shipment. You’ll receive further information once your order has been shipped.

Some factors that may cause delivery delays include:
- Incorrect or incomplete shipping address.
- High shipping volumes during certain periods, such as big sales, national holidays, or double dates.

If your order is still pending after a few days, please contact our Customer Service team through WhatsApp widget on our website or at +62-851-7440-7675 for further assistance.

If your order status hasn’t changed for a long time, please contact our Customer Service team through WhatsApp widget on our website or at +62-851-7440-7675 for further assistance.

Order processing usually takes 1-2 business days and will be packaged according to the order received.

- Instant > If your order is placed before 2 PM, it will be processed and shipped on the same day.
If your order is placed after 2 PM, it will be processed and shipped the following day.

- Regular > If your order is placed before 2 PM, it will be processed and shipped before 12 AM on the same day.
If your order is placed after 2 PM, it will be processed and shipped the following day at the latest.

Once your order has been shipped, you’ll find a tracking number on the “Orders” page. You can use the tracking number on the courier’s website to check your delivery status in real time.

For detailed tracking, visit the link that matches your courier, enter your tracking number, and you’ll see your package’s delivery progress (picked up, in transit, out for delivery, or delivered).

Yes, the shipping fee depends on several factors, including the package’s weight, dimensions, and delivery distance. Larger or heavier packaging may increase the total cost.

International shipping involves more complex procedures than domestic shipping. It usually takes longer due to customs clearance and inspection in the destination country. Additionally, international shipping costs are generally higher.

You can place an international order through our Customer Service :

1. Contact us via WhatsApp widget on our website or at +62-851-7440-7675.
2. Provide your recipient’s name, phone number, full address, country, and item details (variant & quantity).
3. Our team will send a quotation and invoice.
4. Once payment is completed, your order will be processed and shipped on the next business day.

We currently accept shipments to Malaysia, Singapore, Hong Kong, and Taiwan. If you’re located outside these countries, please contact our Customer Service via WhatsApp +62-851-7440-7675 for a custom international shipping arrangement.

We use Choir Express for international shipments.

Delivery times vary depending on the destination country. In general, international shipping takes 5-15 business days.

We can ship most of our products overseas, but certain items may not be eligible for international delivery. To make sure your order can be shipped, please contact us via WhatsApp +62-851-7440-7675 to confirm availability for your destination.

International shipping fees are calculated separately and confirmed after your order is placed. You’ll be able to check the exact cost once the courier processes the shipment. If you’re unsure, feel free to contact us via WhatsApp +62-851-7440-7675 for further assistance.

Yes, once the item has been shipped, you’ll find a tracking number on the “Orders” page. You can use it to check the delivery status on the courier's website.

If your order has already been shipped, you can contact the courier to request an address change. However, please note that not all couriers are able to make changes once shipping has begun.

If you receive damaged or defective items, please contact our Customer Service team through WhatsApp widget on our website or at +62-851-7440-7675. Make sure to report the issue within 14 days after you receive the order.

Returning the item is not required, but you may do so if preferred. Simply send us an unboxing video of the sealed package along with the shipping label and order receipt via WhatsApp +62-851-7440-7675. Our Customer Service team will verify the evidence and valid claims will be compensated with a replacement, refund, or voucher.

If all required evidence is valid and complete, the return shipping cost will be covered by SAFF & Co. However, if the requirements are incomplete, the shipping cost will be the buyer’s responsibility.

If you don’t have proof, our Customer Service team will review your case and may offer a solution in the form of a compensation voucher based on the value of the damaged items.

Once the returned item has been received, your refund will be processed within 3-5 business days depending on your delivery location.

If the submitted evidence is valid, we’ll replace it with a new one as part of our service commitment.

You can still report the issue and provide supporting evidence to our Customer Service team. We’ll assist with replacement or compensation options, but the shipping cost will be the buyer’s responsibility.

Yes, compensation will be provided based on the completeness of the submitted evidence and the condition of the damaged item when received.

If you receive an incorrect item, please contact our Customer Service immediately to request a return or replacement. Make sure to report the issue within 14 days after you receive the order.

Please submit an unboxing video of the sealed package along with the shipping label and order receipt to our Customer Service team. We’ll verify the provided evidence and any valid claims will be compensated with either a replacement, refund, or compensation voucher.

If the submitted evidence is valid and complete, the return shipping costs will be covered by SAFF & Co.. However, if the requirements are incomplete, the shipping cost will be the buyer’s responsibility.

Yes, unsealed items can be returned if they are incorrect. We will verify the provided evidence and review our internal records.

If a packing error is confirmed, we’ll provide a solution in the form of a return or exchange for the correct item. The shipping costs will be covered by SAFF & Co.

Terms

• Products must be returned within the warranty period (14 days after receipt).
• Attach valid evidence, such as an unboxing video of the sealed package, the shipping label, and a packing list that matches the order.

Compensation

• For minor damage (e.g., slight leaks, loose lid, or small dents in the packaging), a compensation voucher of IDR 25,000 or half the product price will be provided. Returning the product is not required, but you may do so if preferred.

For major damage, the product can be returned and replaced with a new one. Shipping costs will be covered by SAFF & Co. if all requirements are met. If you choose not to return the product, compensation will still be arranged accordingly.

Terms

• Products must be returned within the warranty period (14 days after receipt).
• Submit valid evidence such as an unboxing video of the sealed package, a shipping label, and a packing list that matches the order.
  

Process

• If our internal record shows that the package matches the order, the item cannot be returned or refunded.
• If our internal record shows that the package does not match the order and the product is still sealed, it can be returned and replaced with a new item with shipping costs covered by SAFF & Co.
• If our internal record shows that the package does not match the order but the product has been unsealed, a compensation voucher will be provided.

You can reset your password by clicking “Forgot your password?” on the login page. A reset link will be sent to your registered email address.

Go to the Login page → select “Forgot your password?” → enter your registered email → check your inbox and follow the reset link to create a new password.

Yes, you can change your password anytime by logging into your SAFF & Co. account, then go to Account Settings → Change Password.

Extrait de Parfum

• Spray directly onto the skin (neck, behind ears, wrist pulse, or inner elbow). When applying to clothing, maintain a distance of 15-20° to avoid staining.
• For sensitive skin, spraying directly can cause itching, burning, or irritation. It’s recommended to spray on clothing instead.
• Store SAFF & Co. perfume in a cool and dry place below 25°C, away from direct sunlight and strong-smelling ingredients.

Cloud Mist

• Apply after showering while skin(neck, behind ears, wrist pulse, or inner elbow) is clean for maximum absorption. Wait until fully absorbed before getting dressed.
• Spray onto clothing at a distance of 15-20° to avoid staining.
• For a longer-lasting scent, use Body Potion before applying Cloud Mist.

Body Potion

• Apply evenly all over your body every morning and night after using SAFF & Co. Shower Potion for the best results. Wait until fully absorbed.
• Pregnant and breastfeeding women should consult a doctor before use.

Shower Potion 

• Pour a moderate amount of product into your palm, apply to wet skin, and rub gently until it lathers. Rinse thoroughly. Finish with SAFF & Co. Body Potion for the best results.
• Pregnant and breastfeeding women should consult a doctor before use.

All of our products are registered and certified by BPOM Indonesia certification.

• Our products are made with halal-certified ingredients and are currently undergoing the halal certification process.
• The Heavenly Potion Series is fully halal-certified and displays the halal logo on the packaging.

• For sensitive skin, we recommend spraying Extrait de Parfum and Cloud Mist on clothing rather than directly on the skin.
• Before using the Heavenly Potion Series on sensitive skin, please consult a doctor first. If you experience any allergic reaction on normal skin, please contact our Customer Service team via the information provided.